XADM: Performance Monitor Counters Unavailable After Applying 5.5 SP1 (192742)

WORKAROUND

If you have not yet installed Exchange Server 5.5 SP1 and if you match these two conditions: then you can avoid the problem by replacing the following lines in the Server\Setup\I386\Ewsperf.ini file of SP1:

OBJECT_KLUANE_009_NAME=MSExchange WEB
OBJECT_KLUANE_009_HELP=Microsoft Outlook Web Access
COUNTER_1_009_NAME=Objets transmetteurs de rendus
COUNTER_1_009_HELP=Le nombre actuel d'objets transmetteurs de rendus.
COUNTER_2_009_NAME=Corps de messages rendus
COUNTER_2_009_HELP=Le nombre total de corps de messages rendus.
COUNTER_3_009_NAME=Pices jointes rendues
COUNTER_3_009_HELP=Le nombre total de pices jointes rendues.
COUNTER_4_009_NAME=Octets de pices jointes rendus
COUNTER_4_009_HELP=Le nombre total d'octets de pices jointes rendus.

Replace the above lines with:

OBJECT_KLUANE_00C_NAME=MSExchange WEB
OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access
COUNTER_1_00C_NAME=Objets transmetteurs de rendus
COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.
COUNTER_2_00C_NAME=Corps de messages rendus
COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.
COUNTER_3_00C_NAME=Pices jointes rendues
COUNTER_3_00C_HELP=Le nombre total de pices jointes rendues.
COUNTER_4_00C_NAME=Octets de pices jointes rendus
COUNTER_4_00C_HELP=Le nombre total d'octets de pices jointes rendus.

Then run the SP1 Setup.exe.

If you are already facing this problem, edit the registry with REGEDT32, and then reinstall the Exchange Web counters.

1. Fixing the registry with REGEDT32

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Run REGEDT32.
2. Navigate to the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CCS\Services\MSExchangeWEB\Performance

3. Compute the Last Counter and Last Help values as follows:
   • LastCounter = FirstCounter + 8
   • LastHelp = FirstHelp + 8
4. Modify the registry values "Last Counter" and "Last Help" with the values computed above.
5. Navigate to the following registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib\009

   (English counters were set properly by the Service Pack).
6. Edit the "Counter" value that is a multi-string value. Go to the last couple of strings and note the highest counter number. For example, if the last two lines look like the following, the LastCounter value should be 3400:

   3400
   Attachment Bytes Rendered

7. Edit the "Help" value that is a multi-string value. Note the highest help value (last one).
8. Navigate to the following registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib

9. Modify LastCounter and LastHelp with the values computed above.

2. Restoring Counters of MSExchangeWEB Service

Modify Ewsperf.ini, located in \server\setup\i386 of Exchange 5.5 SP1, so that all French counters are marked with the 00C language ID. You should now have the following lines:

OBJECT_KLUANE_00C_NAME=MSExchange WEB
OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access
COUNTER_1_00C_NAME=Objets transmetteurs de rendus
COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.
COUNTER_2_00C_NAME=Corps de messages rendus
COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.
COUNTER_3_00C_NAME=Pices jointes rendues
COUNTER_3_00C_HELP=Le nombre total de pices jointes rendues.
COUNTER_4_00C_NAME=Octets de pices jointes rendus
COUNTER_4_00C_HELP=Le nombre total d'octets de pices jointes rendus.

Run the following commands: