MCIS 2.0 First Contact Sheet (192739)

SUMMARY

This article is to be used as the first contact form for MCIS 2.0 (Microsoft Commercial Internet Server).

MCIS FIRST CONTACT FORM



Hardware information:

Computer type (brand):      ____________________________________________
CPU/Speed:                  _______
Memory:                     _______
Hard disk size/free space:                          ______________________
Network Card Brand:         __________________________


Server Operating System: Windows NT 3.5, 3.51 or 4.0______

Windows NT Service Packs installed (which?)         ______

MCIS Version: 1.0, 2.0                              ______

Windows NT Configuration:



Server Name:                _________________________

IP Address(es)on Server:    _________________________

Is this server a PDC, BDC, or a member server?      _______________________

Is this Server the primary DNS server?  (yes or no) _______________________
 If no, what is primary DNS IP address?            _______________________
      What is primary DNS computer name?            _______________________

Is this server a Membership Server:                 _______________________
   Yes:  Type of Database (SQL or Access)           _______________________

   No:   Membership Server Name                     _______________________
   Type of Database  (SQL or Access)                _______________________

Virtual Directories:
   If yes, list their names and locations           _______________________

MMC Information:

Have all the snap-ins been added?    (yes or no)    _______________________

   SMTP       ________

   NNTP
      Feeds:
      Master  ________
      Slave   ________
      Peer    ________

   IMAP4    __________
   LDAP     __________


Are the affected services running?   (yes or no)    _______________________


List all error messages reported, including event logs, pop-up messages and
browser logs:





Provide a detailed description of the problem:





List any troubleshooting steps already taken:





Customer impact: Low  Medium  High  (choose one)    _______________________