WD98: Data Is Lost When You Type Information Through a Data Form (192735)

For a Microsoft Word 2000 version of this article, see 192734.
For a Microsoft Word 97 version of this article, see 178937.

SYMPTOMS

When you type information by using the data form of your mail-merge data source, some field information may be lost.

NOTE: This problem has been reported to occur when there are nine or more data fields in the data form.

CAUSE

This problem can occur if you press the UP ARROW key or DOWN ARROW key to move between fields in the data form.

NOTE: This problem did not occur in Microsoft Word 6.0 for the Macintosh, because the UP ARROW key and DOWN ARROW key move the insertion point to the left or right, respectively, within the field, rather than moving it to a different field in the data form.

WORKAROUND

Press the TAB key, RETURN, or ENTER to move from one field to the next, or use the mouse to click between fields.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem has been corrected in Microsoft Word 2001 for Mac.

MORE INFORMATION

You can display data records in the Data Form dialog box in one of the following ways.

From the Mail Merge Helper Dialog Box

If you are working in the Mail Merge Helper dialog box, click Edit (next to Get Data), and then click the data source that you want.

From a Mail-Merge Main Document

If you are working in a mail-merge main document, click Edit Data Source on the Mail Merge toolbar.

From a Word Data Source Displayed in the Document Window

If a Word data source is displayed in a document window, click Data Form on the Database toolbar.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

187384 WD98: How to Start a Mail Merge