Home Essentials 98 Continually Prompts for Encarta 98 CD-ROM (192600)

The information in this article applies to:

Microsoft Encarta 98 Encyclopedia for Windows

This article was previously published under Q192600

SYMPTOMS

When you attempt to gain access to Encarta 98 Encyclopedia content on a Microsoft Home Essentials 98 CD-ROM, you may receive one of the following messages:

Insert Compact Disc
Insert Encarta 98 Encyclopedia Disc 1

Insert Compact Disc
Insert Encarta 98 Encyclopedia Disc 2

When you insert the Home Essentials 98 Disc 1 or Disc 2 CD-ROM into the CD-ROM drive, you receive the same message.

CAUSE

This behavior can occur because the content for Encarta 98 Encyclopedia is located on the Home Essentials 98 Disc 3 and Disc 4 CD-ROMs.

RESOLUTION

To resolve this issue, insert the Home Essentials 98 Disc 3 CD-ROM when you are prompted to insert the Encarta 98 Encyclopedia Disc 1 CD-ROM, and insert the Home Essentials 98 Disc 4 CD-ROM when you are prompted to insert the Encarta 98 Encyclopedia Disc 2 CD-ROM.

MORE INFORMATION

The Microsoft Home Essentials 98 Disc 3 CD-ROM is also labeled Microsoft Encarta 98 (CD 1), and the Microsoft Home Essentials 98 Disc 4 CD-ROM is also labeled Microsoft Encarta 98 (CD 2).

For additional information, please see the following article in the Microsoft Knowledge Base:

160159 Win/Mac Encarta: What's the Second Disc For?

Modification Type:	Major	Last Reviewed:	8/13/1999
Keywords:	kberrmsg kbprb KB192600