XFOR: Attachment File Name Appears in 8.3 Format in cc:Mail User's Inbox (192593)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q192593


IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you send a message with an attachment having a long file name to a cc:Mail user, the attachment's file name is shown in 8.3 format in the recipient's Inbox.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



The English version of this fix should have the following file attributes or later:

Component: cc:Mail Connector 

   File Name     Version
   -----------------------
   Ccmc.exe      5.5.2332
   Ccmsg.dll     5.5.2332

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

After you obtain the above fix, add the following registry value in the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following key in the registry: 
         HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeCCMC
     \Parameters
    NOTE: The above registry key is one path; it has been wrapped for readability.
  3. On the Edit menu, click Add Value, and then add the following registry value: 
          Value Name: Use long filename
      Data Type:  REG_DWORD
      Value:      1
    NOTE: If the registry value is set to 1, the Exchange Connector for Lotus cc:Mail will send the attachment with a long file name to the cc:Mail postoffice. If the registry value is set to 0 or does not exist, the cc:Mail Connector will send the attachment with an 8.3 format file name to the cc:Mail postoffice.
  4. Quit Registry Editor.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB192593
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