XFOR: T-shooting cc:Mail Connector Mail Conversion Problems (192516)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q192516 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
As a result of conversion problems, Microsoft Exchange Connector to Lotus
cc:Mail (CCMC) may hang, produce a Dr. Watson error, or produce mail
messages with incorrect information. This article explains how to identify
the message that is having conversion problems, and to troubleshoot the
CCMC.
CAUSE
Problems encountered during message conversion are the cause of these
symptoms of hanging, Dr. Watson, or producing messages with incorrect
information.
WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk. Troubleshooting Steps- Reduce the number of messages that the Exchange Connector to Lotus
cc:Mail is converting. To do this:
- Start the Registry Editor (Regedt32.exe), and locate the following
registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC
\Parameters
- Change these values:
Maximum Number of Messages to Export <set to 0x00000001(1)>
Default Setting 0X00000010(16)
Maximum Number of Messages to Import <set to 0x00000001(1)>
Default Setting 0X00000005(5)
- Capture messages coming across the Exchange Connector to Lotus cc:Mail.
If the message is being sent from cc:Mail, the message will be saved
before conversion takes place. If the message is being sent from
Exchange Server, the message will be saved after conversion has taken
place. The saved messages can be viewed using Notepad in the
Exchsrvr\Ccmcdata\Export.bak or Import.bak directories. The name of the
saved messages will be Msgxxxx.ccm, where X is a random hexadecimal
number. To capture the above-mentioned messages:
- Start the Registry Editor (Regedt32.exe), and locate the following
registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC
\Parameters
- Change these values:
Save a copy of the Exported files <set to 0X00000001(1)>
Save a copy of the Imported files
<set to 0X00000001(1)>
Valid settings 0X00000000(0) and 0X00000001(1)
NOTE: After you change the above registry setting, the Microsoft Exchange
Connector for Lotus cc:Mail service should restart successfully.
After capturing and reviewing the converted messages, please contact
Microsoft Product Support Services.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB192516 |
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