WD97: Errors Saving and Opening Files on a Novell 4.11 Server (192448)

SYMPTOMS

When you attempt to save or open a document on a Novell 4.11 server, the document may fail to save or open, and you may receive an error message.

NOTE: In the following two cases, assume that you have mapped the root of drive H to the following Novell network server folder:

\\srctc_ss-d\sys\it\alliance\product conversion\project\teamwork\attribution

Case 1

When you attempt to open a document (for example, Test Methodology.doc) on a mapped root drive, error messages similar to the following may be displayed:

The document name or path is not valid. Try one or more of the following:

* Check the path to make sure it was typed correctly. * On the File menu, click Open, search for the file using this dialog box.
(H:\It\Alliance\Productc\Project\........\Test)

NOTE: The folder names and file names in the path may be truncated as in this example error message. This is due to Novell OS/2 Namespace truncating the names to eight (8) characters.

When you click OK, the following error message is displayed:

This file could not be found. Try one or more of the following:
* Check the spelling of the name of the document. * Try a different filename. (Methodology.doc)

For example, you open a document that contains spaces in the folder name or in the file name, and the document is located in a subfolder several levels under the map root of the drive.

NOTE: The document may open from Windows Explorer or when you browse to the root of the NetWare volume and then browse down to the folder that contains the document.

Case 2

When you attempt to save a document to a subfolder located on a map root drive, an error message may be displayed and the document may not be saved.

For example, when you try to save a document with an 8.3 file name (such as Test.doc) to the "Qa\Qafiles\Planning" folder, the following error message may be displayed:

The folder H:\Qa\Qafiles\Planning\Test.doc isn't accessible. The folder may be located on an unavailable volume or protected with a password.

NOTE: The "Qa\Qafiles\Planning" folder is a subfolder of the map root drive.

RESOLUTION

To correct this problem, install the Novell Netware 4.11 server patch (Mixmod4.exe).

For more information about this patch, please refer to the Novell Technical Support Knowledge Base article titled "Error saving files in MS Word" (Document #2952055).

For information about how to contact Novell Technical Support, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND

To Open a Document

Use one of the following methods as appropriate for your situation to open a document on a Novell 4.11 server:

Method 1: Map Root to Only One Long File Name Folder

Map root only one Long File Name (LFN) connection in your login script, or use a map root connection that contains 8-character folder and file names.

NOTE: Multiple LFN map root connections seem to cause this problem; however, map root connections that contain a path of eight or fewer character folder and file names do not seem to have this problem.

Method 2: Use Microsoft Client for NetWare Networks

Uninstall Novell IntraNetWare 2.2 client and install the Microsoft Client for NetWare Networks.

For additional information about how to install the Microsoft Client for NetWare Networks, click the article number below to view the article in the Microsoft Knowledge Base:

150925 How to Uninstall Novell's 32-Bit Network Client

To Save a Document

Use one of the following methods as appropriate for your situation to save a document on a Novell 4.11 server.

Method 1: Navigate to the Subfolder

Before you save a document with an 8.3 file name, browse to the root of the map root drive, and then browse down through the subfolders. Then save the document.

Method 2: Save to Local Drive

Save your 8.3 file to your local drive, and then copy the file to the server folder.