WD97: Errors Opening Files in a Map Root of a Novell 4.11 Server (192447)
The information in this article applies to:
- Microsoft Word 97 for Windows, when used with:
- the operating system: Microsoft Windows NT
- the operating system: Microsoft Windows 95
This article was previously published under Q192447 SYMPTOMS
When you use a map root to a Novell 4.11 server, and you attempt to open a
document located on the server drive, Word may display error messages and
fail to open the document.
For example, when you are using a map root on a Novell server to the drive
K: (\\servername\volumename) and the path to a document contains spaces
(K:\Administrative Stuff\Primary Project Plan.doc), the following error
messages may be displayed, and the document may not open.
NOTE: There are spaces in the folder name and in the file name, but not
in the server name or volume name.
This file could not be found. Try one or more of the following:
* Check the spelling of the name of the document.
* Try a different filename.
(K:\Administrative)
When you click OK, the error message is followed by:
The document name or path is not valid. Try one or more of the following:
* Check the path to make sure it was typed correctly.
* On the File menu, click Open. Search for the file using this dialog
box.
(Stuff\Primary)
When you click OK, the error message is followed by:
This file could not be found. Try one or more of the following:
* Check the spelling of the name of the document.
* Try a different filename.
(Project)
When you click OK, the error message is followed by:
This file could not be found. Try one or more of the following:
* Check the spelling of the name of the document.
* Try a different filename.
(Plan.doc)
CAUSE
You may be opening a document that contains spaces in either the folder
name or in the file name.
This problem may occur in Windows NT 4.0 Workstation with Service Pack 3
and Novell IntraNetWare client for Windows NT version 4.11F.
This problem may also occur in Windows 95 using the Novell IntraNetWare
client.
NOTE: The Novell IntraNetWare client is the replacement for Novell NetWare
Client 32.
RESOLUTION
For a possible resolution to this problem, contact Novell Technical
Support:
For information about how to contact Novell Technical Support, query in the
Knowledge Base for one of the following articles:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
WORKAROUND
Use one of the following methods to work around the problem described in
the "Symptoms" section of this article.
Method 1: Map Root to the Server Folder
Map root to the server folder that contains the document.
For example, in the example described in the Symptoms section of this
article, map root to the Administrative Stuff folder, and then open the
document in Word 97 for Windows.
NOTE: The map root of drive K:\ in the example would become
"\\servername\volumename\Administrative Stuff", and the document name to
open would be K:\Primary Project Plan.doc
Method 2: Use the DontUseUNC Option
The DontUseUNC registry setting allows the use of drive letter mappings and
disables the use of Universal Naming Convention (UNC).
NOTE: This method may not work in all cases experiencing the problem
described in the "Symptoms" section of this article.
For additional information about the DontUseUNC option, please see the
following article in the Microsoft Knowledge Base:
171406 WD97: How to Disable the Use of UNC
Method 3: Open the Document from Windows Explorer
In Windows Explorer, double-click the document to open it in Word 97
for Windows.
STATUS
This problem occurs when you use Microsoft Word 97 for Windows and
Novell IntraNetWare.
| Modification Type: | Major | Last Reviewed: | 12/6/2000 |
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| Keywords: | kbbug KB192447 |
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