Encarta Virtual Globe 1998 Does Not Start (192410)
The information in this article applies to:
- Microsoft Encarta Virtual Globe 1998 edition
This article was previously published under Q192410 SYMPTOMS
When you attempt to start Encarta Virtual Globe, 1998 edition, the program
may not start.
CAUSE
This behavior can occur if the Compaq PSV220A Fax/Voice modem is installed
in your computer.
RESOLUTION
To resolve this issue, follow these steps:
- Click Start, point to Settings, and then click
Control Panel.
- Double click Multimedia.
- Click the Advanced tab.
NOTE: If you are using Microsoft Windows 98, click the
Devices tab. - Click the PLUS SIGN (+) next to Audio Devices to expand
the branch.
- Click Audio For Modem Wave Properties, and then click
Properties.
- Click Do not use audio features on this device,
and then click OK.
- Click Audio For Voice Modem Wave Device, and then click
Properties.
- Click Do not use audio features on this device,
and then click OK.
- Click OK.
- Close Control Panel, and then restart the computer.
NOTE: Disabling audio for the voice modem may cause voice mail and other related features to not function properly.
MORE INFORMATION
Encarta Virtual Globe also may not start if a wave audio file is playing
when you attempt to start the program.
Encarta Virtual Globe plays wave audio files while its introductory screen
is loading. If Media Player and other files needed to play wave audio files
are being used by another program, Encarta Virtual Globe may not start.
To resolve this problem, quit any other programs that may be playing wave
audio files before you attempt to start Encarta Virtual Globe.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 5/24/2001 |
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| Keywords: | kb3rdparty kbenv kbprb kbsound KB192410 |
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