Error Message: The Rule Set Being Loaded Has the Same Name... (192403)

SYMPTOMS

When you attempt to open a saved rule set in Microsoft Chat, you may receive the following error message:

Load Rule Set
The rule set being loaded has the same name "<rule set name>" as an existing rule set.

You are prompted to overwrite the existing rule set, rename the rule set being opened, or cancel the operation. If you choose to overwrite the existing rule set, you receive the same error message. If you choose to rename the rule set being opened, you receive the following error message:

The rule set "<rule set name>" already exists. Please choose another name.

CAUSE

This behavior can occur if you delete a rule set with the same name using the Rule Sets tab in the Automations dialog box. Deleting a rule set in this manner does not remove the rule set (.crs) file from the folder in which you saved it.

RESOLUTION

To create a new rule set using the same name as one you previously deleted, you must first delete the existing .crs file. To do so, use the following steps.

NOTE: By default, Microsoft Chat saves .crs files in the My Documents folder.

Click Start, point to Find, and then click Files Or Folders.
In the Named box, type *.crs, and then click Find Now.
In the list of found files, right-click the .crs file with the same name as the rule set you are creating, and then click Delete.
On the File menu, click Close.

MORE INFORMATION

For more information about how to create and edit rule sets in Microsoft Chat, please see the following article in the Microsoft Knowledge Base:

187754 How to Create and Edit Rules