FAX: Problems Configuring Gateway to Stop in Year 2000 or Later (191962)


The information in this article applies to:

  • Microsoft Mail Gateway to Fax 3.2
This article was previously published under Q191962

SYMPTOMS

You may experience one or more of the following symptoms when you attempt to use the Profile.exe program to configure the Microsoft Mail Gateway to Fax:

  • If you attempt to set the absolute break date to January 1, 2000 or later, the following error message is displayed:
    Invalid value.
  • If you set the relative break time so that the gateway is configured to stop on January 1, 2000, and then start the gateway, the expected stop date is displayed as "01-01-19100" (without quotation marks) instead of "01-01-2000".
  • If you set the absolute break date to January 1, 2000 or later, and then attempt to start the gateway, the following error message may be displayed:
    Break Date (year) "00" not valid
    Note that this problem can only occur if the individual fix for the first problem listed above has been applied. If this fix has not been applied, you cannot set the absolute break date to January 1, 2000 or later.
  • If you set the absolute break date to January 1, 2000 or later, and then start the gateway, the expected stop date is displayed as "01-01-19100" (without quotation marks) instead of "01-01-2000".

    Note that this problem can only occur if the individual fix for the third problem listed above has been applied. If this fix has not been applied, you cannot start the gateway after setting the absolute break date to January 1, 2000 or later.

RESOLUTION

To resolve this problem, contact Microsoft Product Support Services to obtain the following fix.

This fix should have the following time stamp: 
   Faxgtw.exe    7/24/98   1:23p   139,926 bytes (version 3.0.3)
   Profile.exe   7/24/98   1:25p    49,199 bytes (version 3.0.3)
   Profile.glb   7/29/98   5:16p       529 bytes (version 3.0.3)
This hotfix has been posted to the following Internet location as Faxgy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/

The BREAKDATE= line in the Profile.glb file was modified to appear as follows: 
   BREAKDATE=12/31/35
NOTE: If you have customized the default Profile.glb file, you should not use the Profile.glb file that is included with this fix. Instead, you should modify the BREAKDATE= line in your custom file so that it appears as above. If you use the Profile.glb file that is included with this fix, your custom changes will be lost.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Mail Gateway to Fax version 3.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Contact Microsoft Product Support Services for more information.

MORE INFORMATION

Before you apply the fix, the default absolute break date for the gateway is December 31, 1999. After you apply the fix, the default absolute break date is December 31, 2035.
Modification Type:MajorLast Reviewed:1/18/2000
Keywords:kbbug KB191962
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