XL97: Display Becomes Garbled When You Scroll Through Workbook (191960)

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SYMPTOMS

When you scroll through a workbook in Microsoft Excel 97, the text in the workbook becomes garbled and unreadable.

CAUSE

This problem occurs when the following conditions are true:

The workbook has been converted from a Lotus format (WK4) to Excel 97 format (XLS). -and-
You use the Paste functionality within Excel. -and-
You scroll through the workbook. -and-
You are using a Compaq video driver.

RESOLUTION

To resolve this problem, disable the text display feature of the video driver. To do this, follow these steps:

Right-click the desktop and click Properties on the shortcut menu.
Click the Compaq tab and then click Settings.
Click the Advanced tab. Click to clear the Text check box.
Click OK twice. When you are asked to reboot, click Yes.

MORE INFORMATION

This problem does not occur if you continue to use the file in the Lotus (WK4) format, nor does it occur if you save the file to Excel 95 or earlier Excel format.

The follow Compaq video drivers have been reported to exhibit this problem:

Cpqdisp.Drv (version 4.03.00 1102-1.91.1A)
CmpqDP4000 (version 1.90)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.