RAS Authentication Does Not Work Connecting to RRAS Server (191854)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional
- Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q191854 SYMPTOMS
When you attempt to connect your Windows 2000-based computer by using Remote Access Server (RAS) to a Windows NT Server 4.0-based computer that uses Routing and Remote Access Service Update (RRAS), you may receive error
messages.
The Windows 2000-based computer displays the following error message
when it cannot establish a connection:
Retrying authentication...
Error 691: Access denied because username and/or password is invalid on the domain.
The Windows NT Server 4.0-based computer logs the following error messages
in the system log:
Event ID: 20014
Source: Router
Type: Warning
Description: The user %Name% has connected and failed to authenticate
on port %Name%. The line has been disconnected.
Event ID: 20049
Source: Router
Type: Warning
Description: The user connected to port %Name% has been disconnected
due to an authentication timeout.
RESOLUTION
To resolve this issue, obtain the latest service pack for Windows NT version 4.0. For additional information, see the following article or articles in the
Microsoft Knowledge Base: 152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.
| Modification Type: | Major | Last Reviewed: | 5/14/2003 |
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| Keywords: | kbbug kbenv kberrmsg kbfix KB191854 |
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