OL97: "By Conversation Topic" View Loses Indents After Sorting (191826)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q191826

SYMPTOMS

When you sort a Microsoft Outlook 97 mail folder viewed By Conversation Topic, using any of the default fields, the indentation of messages is lost.

CAUSE

Messages within a conversation topic are indented if the message is a reply or forward, and if sorted by conversation index. When you sort by any other criteria, the indentation is lost.

RESOLUTION

To regain your indented message display, follow these steps:
  1. On the View menu, point to Current View and click Customize Current View.
  2. In the View Summary, click Sort.
  3. Select Conversation Index in the Sort Items By list, click OK and OK.

REFERENCES

For more information about sorting items in Outlook, type sort in the Office Assistant, click Search, and then click to view "About sorting."

For more information about changing views, type customize views in the Office Assistant, click Search, and then click to view "Change the view."
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB191826
©2002 Microsoft Corporation. All rights reserved.