Window-Eyes Version 2.1 Does Not Work with Windows 98 (191703)

SYMPTOMS

GW Micro Window-Eyes version 2.1 does not support Windows 98. If you are currently using Window-Eyes 2.1, upgrading from Microsoft Windows 95 to Windows 98 prevents Window-Eyes from speaking.

CAUSE

Window-Eyes is a screen reader program that verbally describes the current state of a Windows-based program. This type of tool is often used by computer users who are blind or have low vision.

To function properly, Window-Eyes (and possibly other screen readers) attempt to hook the operating system to obtain information about the programs that are currently running. When Window-Eyes 2.1 is unable to hook Windows 98, it displays one or more "Cannot Create Hook" error messages followed by the particular Windows function that cannot be hooked.

RESOLUTION

According to GW Micro, Window-Eyes version 3.0 and later supports Windows 98, and should solve this issue.

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

REFERENCES

For more information, contact GW Micro at support@gwmicro.com or (219) 489-3671.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.