OL98: (CW) Additional Signature Inserted with Reply or Forward (191675)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q191675
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you forward or reply to an e-mail message, Microsoft Outlook 98 inserts an additional signature.

CAUSE

Outlook inserts an additional signature if all of the following conditions are true:
  • You have the Microsoft Exchange Server service in your profile, and you connect to a Microsoft Exchange Server to send and receive e-mail.
  • You create and use an e-mail signature by default.
  • You do not select the Signature option, "Don't use when replying or forwarding."
  • The original format of the message is either Plain Text or HTML.
  • Before you send the forward or reply, you click Properties on the File menu, click Send Options, and click OK from any of the tabs.

RESOLUTION

To work around this problem, use any of the following methods.

Method 1

  1. On the Tools menu, click Options.
  2. Click the Mail Format tab.
  3. Under Signature, click to select the "Don't use when replying or forwarding" check box.

Method 2

In the open message, click Send Options on the File menu, and make your selections.

Method 3

If you use the Send Options to delay the delivery of messages, you may want to use this alternative method:
  1. In the open message, click Options on the View menu.
  2. Under Delivery Options, click to select the "Do not deliver before" check box, and type or select a day and time in the list.
  3. Click Close, and send your message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.
Modification Type:MajorLast Reviewed:8/4/1999
Keywords:kbbug KB191675
©2002 Microsoft Corporation. All rights reserved.