OL98: (IMO) Non-default E-mail Address Displays as Full Address (191674)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you address an e-mail message in Microsoft Outlook 98, if you select an e-mail address that is not the default entry in the Address Book, the complete address is displayed rather than the display name.

RESOLUTION

If you need to have multiple e-mail addresses for the same person, create a separate contact for each address, using a unique name for each entry. For example, if a person has both a home account and a business account, type (Home) after the last name in one contact, and type (Office) after the last name in the second contact.

REFERENCES

For more information about creating contacts, type "add contact" in the Office Assistant, click Search, and then click to view "Create contacts."