Stop 0x00000050 When Printing to an HP 5 or 6 Printer with Hewlett-Packards Drivers (191666)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q191666

SYMPTOMS

Terminal Server responds with the following blue screen STOP error:
STOP 0x00000050 Page_Fault_in_Non-Paged_Area
When you print numerous print jobs to a Hewlett Packard LaserJet 5 P/MP, 6P/MP, or 2000C printer using a Hewlett Packard driver.

CAUSE

There are compatibility issues with the current printer driver and Terminal Server.

RESOLUTION

Hewlett-Packard is developing an updated driver. To work around the problem, you can:
  • Use the Windows Terminal Server-provided drivers for the Hewlett-Packard 4 series printers. There is no loss of ray management or resolution.
  • For the 6P/MP printer:

    The following file is available for download from the Microsoft Download Center:

    Download Download Nt4_6p.exe now

    For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

    119591 How to Obtain Microsoft Support Files from Online Services

    Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
  • For the 5P/MP, revert to using the driver that comes with Terminal Server, not the one from the installation diskette.
  • Contact Hewlett-Packard to download the latest updated drivers. To do so, click the following Hewlett-Packard FTP link or Web site:

    ftp://ftp.hp.com/pub/printers/software/lj304en.exe

    http://welcome.hp.com/country/us/en/support.html

NOTE: It may prove necessary to manually remove the existing print drivers from the Terminal Server prior to changing the print drivers. For additional information about the steps necessary to remove the appropriate printer drivers completely from the computer, click the article numbers below to view the articles in the Microsoft Knowledge Base:

135406 Steps to Manually Remove and Reinstall a Printer Driver

102116 How to Manually Delete Print Shares or Printers

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Modification Type:MajorLast Reviewed:3/31/2006
Keywords:kbdownload kbgraphxlinkcritical kbpending kbprb KB191666
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