Invalid Page Fault When Quitting Internet Explorer or Sending E-mail (191607)

The information in this article applies to:

Microsoft Internet Explorer 4.01 for Windows 95
the operating system: Microsoft Windows 98
the operating system: Microsoft Windows NT 4.0 SP4

This article was previously published under Q191607

SYMPTOMS

When you quit Internet Explorer, you may receive the following error message:

Explorer caused an invalid page fault in module Msaahtml.dll at address.

When you reply to an e-mail message using Microsoft Outlook Express, you may receive the following error message:

Msimn caused an Invalid Page Fault in module msaahtml.dll at address.

CAUSE

These error messages are caused by a problem in Internet Explorer 4.01, and are most frequently encountered if you use IBM's ViaVoice 98.

RESOLUTION

To resolve this problem, follow these steps:

Upgrade to Microsoft Active Accessibility (MSAA) 1.2. If you are using Windows 98, you can obtain MSAA 1.2 from the Microsoft Windows Update Web site located at the following Web address:

http://windowsupdate.microsoft.com

If you are using Windows 95 or Windows NT 4.0 Service Pack 4 (SP4), you can obtain MSAA 1.2 from the following Accessibility and Disabilities Group Web site:

http://www.microsoft.com/enable/msaa/default.htm
Download the MSAA update for Internet Explorer. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
196944 Problems Using Magnifier Tool or Accessibility Program or Device

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 4.01. This problem is expected to be addressed in a future release of Internet Explorer.

MORE INFORMATION

The Msaahtml.dll file provides Microsoft Active Accessibility support in Internet Explorer.

For information about Active Accessibility, please visit the following Microsoft Web site:

http://www.microsoft.com/enable/msaa/

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	11/14/2003
Keywords:	kb3rdparty kberrmsg kbprb KB191607