ScanDisk Stops Responding During Windows 98 Setup (191366)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q191366

SYMPTOMS

When you install Windows 98, Windows 98 Setup may appear to stop responding (hang) while ScanDisk is running.

NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

242450 How to Query the Microsoft Knowledge Base Using Keywords

CAUSE

This behavior can occur for a variety of reasons including a damaged hard disk, faulty hardware, and so on.

RESOLUTION

To work around this behavior, run ScanDisk at a command prompt before you install Windows 98:
  1. Restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Command Prompt Only.
  2. At the command prompt, type scandisk, and then press ENTER.
  3. Click Yes or press Y (for Yes) when you are prompted to perform a surface scan.
  4. When ScanDisk finishes, restart your computer normally, and then run Windows 98 Setup by using the setup /is command. The /is parameter causes Windows 98 Setup to bypass ScanDisk.

MORE INFORMATION

To determine why ScanDisk hangs during Windows 98 Setup, run Windows 98 Setup by using the setup /ih command. The /ih parameter causes Windows 98 Setup to run ScanDisk in the foreground so that you can view the results.

For additional information about Windows 98 Setup switches, click the article number below to view the article in the Microsoft Knowledge Base:

186111 Description of the Windows 95, Windows 98, and Windows Me Setup Switches

Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbprb kbsetup kbui KB191366
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