XCLN: Error Message: Can't Read Your Internet E-mail Profile (191194)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Outlook 97 8.0
  • Microsoft Outlook 97 8.01
  • Microsoft Outlook 97 8.02
  • Microsoft Outlook 97 8.03
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
  • Microsoft Outlook 98
This article was previously published under Q191194

SYMPTOMS

When you start the Microsoft Outlook client or Microsoft Exchange client, the following error message may appear:
Couldn't read your Internet e-mail profile. Please exit, delete the
current profile and create a new one.

CAUSE

The Internet e-mail service is incorrectly configured in the profile being used.

WORKAROUND

To work around this problem, verify that the Internet e-mail service is properly configured in the profile by doing the following:

  1. Click Start, point to Settings, and then click Control Panel to open the Windows Control Panel.
  2. Double-click the Mail And Fax icon. You may have only a Mail icon if you did not install fax services.

    NOTE: If you have more than one profile, click the Show Profiles button. On the General tab, click the profile that contains the Internet e-mail settings. Click the Properties button to open the Profile Properties dialog box. On the Services tab, you should see the Internet e-mail service.
  3. Select the Internet e-mail service and the Properties button. Correct any incorrect configuration settings and click OK to save this information.
After the Internet e-mail service is properly configured, the Outlook client or Exchange client should start without error.

MORE INFORMATION

If the Internet e-mail service is not being used, you can remove it entirely through Control Panel.

  1. Click Start, point to Settings, and then click Control Panel to open the Windows Control Panel.
  2. Double-click the Mail And Fax icon. You may have only a Mail icon if you did not install fax services.

    NOTE: If you have more than one profile, click the Show Profiles button. On the General tab, click the profile that contains the Internet e-mail settings. Click Properties to open the Profile Properties dialog box. On the Services tab, you should see the Internet e-mail service.
  3. Select the Internet e-mail service and click Remove.
After the Internet e-mail service is removed, the Outlook client or Exchange client should start without error.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbprb KB191194
©2004 Microsoft Corporation. All rights reserved.