PUB98: Problems Printing To Canon Printers in Windows 98 (191136)


The information in this article applies to:

  • Microsoft Publisher 98
  • Microsoft Picture It! 1.0
  • Microsoft Picture It! 2.0
  • Microsoft Picture It! Express 2000
This article was previously published under Q191136

SYMPTOMS

When you attempt to print to a Canon Bubble Jet printer, or Canon MultiPass printer from Microsoft Publisher 98 running on Windows 98, your publication may not be printed correctly. For example, you may experience one of the following symptoms: 
   - Garbled text.
   - Unwanted lines, characters and/or boxes.
   - Missing colors.
This problem has been reported with the following Canon printers:
  • Canon BJC-80
  • Canon BJC-250
  • Canon BJC-4200
  • Canon BJC-4300
  • Canon C-5000
  • Canon MultiPass
  • Canon C-2500 MultiPass
  • Canon C-3000 MultiPass

CAUSE

These symptoms appear if you are using a Windows 95 or Windows 3.1 printer driver. These printer drivers are incompatible with Windows 98.

RESOLUTION

Method 1: Use an Updated Printer Driver

Download and install the updated Windows 98 Canon printer drivers from Canon Computer Systems' World Wide Web Site:

Canon Computer Systems Inc.

The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Method 2: Use Printer Emulation

If an updated driver is not available, install one of the following Drivers that emulates your printer: 
   If you are using             Use this Driver for
   This Canon Printer           Printer Emulation
   --------------------------------------------------
				
   BJC-80                       BJC70, Epson LQ-2550
   BJC-250                      BJC80, Epson LQ 510
   BJC-4200                     BJC4000 or BJC800
   BJC-4300                     BJC4000 or BJC800
   C5000 MultiPass              Use version 3.95, this version eliminates
                                the MultiPass server software and there
                                is actually an option for the 5000
                                MultiPass in the driver files.
   C2500 MultiPass              Same as above.
   C3000 MultiPass              Same as above.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbprb kbprint KB191136
©2002 Microsoft Corporation. All rights reserved.