CG4: "Can't open this item" Error Opening Message with Clip Art (191133)
The information in this article applies to:
- Microsoft Clip Gallery 4.0 for Windows
- Microsoft Outlook 97
- Microsoft Outlook 98
This article was previously published under Q191133 SYMPTOMS
When you attempt to open an e-mail message in Microsoft Outlook 97 or 98
that contains a piece of clip art, you may receive the following error
message:
Can't open this item.
You are also unable to view the file in the Message Preview Pane of Outlook
98 and the following message appears in the Preview Pane:
The preview pane cannot preview the selected item or no item is selected.
CAUSE
The sender of the message was using Microsoft Word as the e-mail editor, and
Outlook is currently not configured to use Microsoft Word as the e-mail
editor on your computer.
WORKAROUNDMethod 1: Set Microsoft Word as Your E-mail Editor- On the Tools menu, click Options, and then click the Mail Format tab.
- In the "Send in this message format" box, click Microsoft Word, and
then click OK.
Method 2: Read the Message Text Only
To read the message text, click the Reply button in Outlook. By using this
method, the Clip Gallery object does not appear.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 11/13/2003 |
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Keywords: | kbbug kbnofix KB191133 |
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