Printer Prompts for Paper with Dutch Workstations (191088)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q191088 SYMPTOMS
When you use a custom form to print to a network printer, a "PC LOAD
LETTER" (or similar) message appears on the printing device. This only
happens when running different language versions of the Windows NT software
on the client and server. For example, a client may be running the Dutch
version of Windows NT Workstation and your print server may be running the
U.S. version of Windows NT Server.
NOTE: This problem only occurs with PCL-based printing devices.
CAUSE
This problem occurs because the text strings representing the built-in form
names are localized.
When connecting to a print server, the form names at the client are
compared with those at the server. Since the form names are localized, this
can cause the client's local forms database to become inconsistent with the
list of forms at the server. This in turn can cause the printer driver to
select the wrong paper size.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB191088 |
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