SMS: PGC Fails to Configure Applications When Roaming Profiles Are Used (191067)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q191067

SYMPTOMS

When roaming user profiles are used, it is possible that Appctl32.exe will attempt to configure the desktop before the server-based profile is loaded on to the local workstation. This will result in Appctl32.exe failing to configure the user's desktop with the shared applications.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time            Size     File name    Platform
   --------------------------------------------------------

   08/05/98   04:39pm       87.1 KB   Smsrun32.exe (x86)
   08/05/98   04:40pm       97.8 KB   Smsrun16.exe (x86)
   08/05/98   03:30pm      173.0 KB   Smsrun32.exe (Alpha)
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



WORKAROUND

To work around this problem and successfully configure the desktop computer, manually run Program Group Control (PGC) from the SMS Client group after logging on.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

The new version of Smsrun32.exe implements a configurable time delay before loading the applications in the [Startup] section of the Smsrun32.ini file.

To configure the amount of time Smsrun32.exe will wait, add the following line to the [Local] section of the Sms.ini file on the client, where xxxxx is the time in milliseconds: 
   SmsrunStartupDelay=xxxxx
When Smsrun32.exe starts, it will sleep for the requested amount of time before starting to load the applications in the [Startup] section of the Smsrun32.ini file. This should allow sufficient time for Windows to complete loading the user profile.

To install the hotfix, perform the following steps on the Systems Management Server site server:
  1. Replace the Smsrun32.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin directory with the hotfixed version.
  2. Replace the Smsrun16.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin directory with the hotfixed version.
  3. Maintenance Manager will replicate the new Smsrun32.exe to the Logon.srv\Platform.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

    166771 SMS: How to Force Site-Wide Client Updates

  4. Then update the Sms.ini file on the clients with the SmsrunStartupDelay line. An easy way to do this is to create a Systems Management Server Installer script that modifies the Sms.ini and sends it as a Package Command Manager (PCM) job to the client computers.
NOTE: You can perform steps 1 and 2 automatically by running Hotfix.exe with the Hotfix.ini file provided.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbPGC KB191067
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