Dirsync Administrator Does Not Receive Dirsync Messages (191015)

SYMPTOMS

When you run directory synchronization (dirsync) between a Microsoft Mail Requestor and Microsoft Exchange Dirsync Server, the dirsync messages are not copied to the alias specified as the Dirsync Administrator. Both automatic dirsync and manual dirsync fail.

CAUSE

The dirsync address on the General Property page of the Remote Dirsync Requestor object is incorrect. This dirsync address represents the special mailbag on the MS Mail postoffice that receives all dirsync messages. The dirsync address must be a MS Mail Custom Recipient (<network name of the requestor> / <postoffice name of the requestor> / $SYSTEM).

RESOLUTION

In the Exchange Server Administrator program, select the Global Address List. From the View menu, choose Hidden Recipients.
Determine the MS Mail Custom Recipient as defined in the Cause section above.
On the Property Page for the MS Mail Custom Recipient, click the Advanced tab. In the Custom Recipient options, uncheck "Hide from address book." Close the Property Page.
Select the Remote Dirsync Requestor object in the Exchange Server Administrator program. Display the Property Page for the Remote Dirsync Requestor. On the General tab, click the Dirsync Address button. Select the Custom Recipient from Step 2 and click OK.
In the Global Address List, from the View menu, choose Hidden Recipients.
Display the Property Page for the MS Mail Custom Recipient from Step 2 and click the Advanced tab. In the "Custom recipient options", check "Hide from address book." Close the Property Page.
Run Dirsync. (Refer to 147464, "XFOR: Manual Dirsync with Exchange Server as Dirsync Server," for more information.)