XADM: Eseutil Fails with JetDuplicateKey Error (190918)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q190918

SYMPTOMS

When you run Eseutil /p on a corrupted database, the utility fails to complete with a Jet_errKeyDuplicate error.

CAUSE

There is a page in the database where the nodes are out of order and duplicated. Eseutil does not detect this and tries to incorporate the page into the database during repair. The database in question was corrupted by a faulty RAID Array writing bad data over a period of time. This causes node shuffling and key duplication that is undetected by Eseutil.exe reporting as Jet_errKeyDuplicate error.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbbug kbfix kbQFE KB190918
©2004 Microsoft Corporation. All rights reserved.