Cannot Install or Run Program if Deluxe CD Player Is Running (190905)


The information in this article applies to:

  • Microsoft Plus! 98
This article was previously published under Q190905

SYMPTOMS

When you attempt to install or start certain CD-ROM programs, the program may not start, and you may receive an error message prompting you to insert the program CD-ROM even if the program CD-ROM is already in the CD-ROM drive.

CAUSE

This behavior can occur if Deluxe CD Player is running and the CD-ROM program requires exclusive control of the CD-ROM drive or the CD Audio media control device.

RESOLUTION

To resolve this issue, quit Deluxe CD Player. To do so, follow these steps:

  1. On the Options menu, click Exit.
  2. On the task bar, right-click the Deluxe CD Player icon, and then click Exit.

    NOTE: Step 2 is necessary only if you click to select the Show Control On Taskbar checkbox on the Player Options tab when you configure your Deluxe CD Player Preferences.

MORE INFORMATION

Deluxe CD Player is installed as a component of Plus! 98.

This issue has been reported with the following programs:

  • Microsoft Automap Streets Plus for Windows, version 5.0
  • Microsoft Automap Trip Planner for Windows, version 5.0
  • Microsoft Expedia Streets 98
  • Microsoft Expedia Trip Planner 98
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbprb kbsound KB190905
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