Paper Bin Displays Incorrect Form to Tray Assignment (190835)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q190835

SYMPTOMS

The form to tray assignment that is configured on the print server is not used on the client computer. For example, if you configure the A4 format on the server, the Letter format may appear on the client.

MORE INFORMATION

If a Windows NT client makes a printer connection, it copies the Form To Tray Assignment data from the server to the client.


The following is an example of the data for an NEC Pinwriter P6: 
   Tractor Feed: <A4>
   Sheet Feeder - Bin 1: <not available>
   Manual Paper Feed: <not available>

Perform the following steps to view this data:

  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the printer, click Properties, click the Device Settings tab, and then view the data for Form To Tray Assignment.
Internally, the paperbin names on the client and server are compared. If they are identical, the correct values are displayed under the printer's device settings. In this case, Tractor Feed displays Letter instead of A4.

CAUSE

This problem may occur when your environment consists of servers and clients running different language versions of Windows NT.

To make sure a known paperbin is selected, the German client-side Rasddui.dll file compares its own paperbin names with the paperbin names available for the print server's printer. Because of a localization issue, the names do not match and, therefore, the configured form on this paperbin is not found and a default value is set.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.
Modification Type:MajorLast Reviewed:10/22/2002
Keywords:kbbug KB190835
©2002 Microsoft Corporation. All rights reserved.