SCSI Adapter Is No Longer Visible from SCSI Adapters Utility If More Than 16 Devices Are on a Single SCSI Bus (190834)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q190834

SYMPTOMS

You have attached more than 16 devices on a single SCSI bus, but the SCSI Adapters utility in Control Panel no longer displays the SCSI adapter.

CAUSE

This utility does not allocate enough storage to hold the device information for more than 16 devices attached to one SCSI bus.

RESOLUTION

Windows NT 4.0 Service Pack 4 increased the support for devices on a single SCSI controller to 72. A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date        Time    Size     File name    Platform
   --------------------------------------------------
   01/04/2000  08:55p  305,936  Devapps.cpl  x86
   01/04/2000  08:47p  361,744  Devapps.cpl  Alpha

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT 4.0 Service Pack 4 and Windows NT Server 4.0, Terminal Server Edition, Service Pack 4.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix KB190834
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