Modem Included with Compaq Presario 1065 Computer Does Not Work (190815)
The information in this article applies to:
This article was previously published under Q190815 If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware: SYMPTOMS
After you upgrade Microsoft Windows 95 OEM Service Release 2 (OSR2) to
Windows 98 on a Compaq Presario 1065 computer, you may experience any the
following symptoms:
- The Presario 336-vsc modem included with the computer does not work
properly, and Device Manager displays a "Code 25" error for the modem.
- The computer stops responding (hangs) when starting Windows 98.
- A mouse connected to the COM1 port stops responding.
RESOLUTION
To work around this behavior, install the Presario 336-vsc modem driver
included on the Compaq Quick Restore CD-ROM. To do so, follow these steps:
- Click Start, point to Programs, and then click MS-DOS Prompt.
- Insert the Compaq Quick Restore CD-ROM into the CD-ROM drive, and
insert a blank, formatted disk into the A drive.
- At the command prompt, type the following lines, pressing ENTER after
each line
<cdrom>:
cd\cpqdrv\ccsd
qurst5
a:setup
exit
where <cdrom> is the drive letter of your CD-ROM drive.
MORE INFORMATION
If you install the Presario 336-vsc modem driver included with OSR2,
Windows 98 detects the modem as Unknown Wave Device For Modem. This does
not affect the performance of the modem.
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 8/8/2006 |
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| Keywords: | kb3rdparty kbHardware kbprb KB190815 |
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