You receive a "divide error in module GDI.EXE at 0023:00000393" error message when you try to print or to start a program in Windows 95 (190724)
The information in this article applies to:
This article was previously published under Q190724 SYMPTOMS
When you attempt to print or start a program, you may receive one of the
following error messages:
SPOOL32 caused a divide error in module GDI.EXE at 0023:00000393. <Program> caused a divide error in module GDI.EXE at 0023:00000393. Rundll32 caused a divide error in module GDI.exe at 0023:00000393.
CAUSE
These error messages can occur if either of the following conditions
exists:
- Your computer's processor (CPU) is failing or overheating.
- Your computer's clock speed is set higher than the manufacturer's
recommended speed.
RESOLUTION
To resolve this behavior, use either of the following methods:
- Replace your computer's CPU. For information about how to do so, refer
to the documentation included with your computer or see a certified
hardware technician.
- Disable the internal and external CPU cache. For information about how
to do so, refer to the documentation included with your computer.
- Reduce your computer's clock speed to the manufacturer's recommended
speed. For information about how to do so, refer to the documentation
included with your computer.
| Modification Type: | Minor | Last Reviewed: | 10/7/2004 |
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| Keywords: | kberrmsg kbHardware kbprb kbprint KB190724 |
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