OL98: (CW) Mail Forwarded to Internet by Rule May Fail (190488)
The information in this article applies to:
- Microsoft Outlook 98
- Microsoft Exchange Server 5.5
This article was previously published under Q190488 NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.
SYMPTOMS
After creating an Inbox rule in Microsoft Outlook 98, to forward mail to an
Internet account, the rule does not appear to work, or after creating the
rule and using it successfully for a while it stops working.
CAUSE
The ability to forward mail to an Internet account has been disabled at the
Microsoft Exchange Server, or your Microsoft Exchange Server was upgraded
to version 5.5.
RESOLUTION
Contact your Microsoft Exchange Server Administrator and request the
ability to forward mail to Internet Accounts.
MORE INFORMATION
Microsoft Exchange Server 5.0 allowed forwarding of e-mail to Internet
accounts by default; this was changed with Microsoft Exchange Server 5.5.
To forward mail to an Internet account through version 5.5, the restriction
to allow forwarding to Internet accounts must be removed. This can only be
done only by the Microsoft Exchange Server Administrator and the procedure
is beyond the scope of this article.
| Modification Type: | Major | Last Reviewed: | 5/20/2003 |
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| Keywords: | kbinterop kbprb KB190488 |
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