OL97: Fax Sent as E-mail with Delrina Winfax (190485)



The information in this article applies to:

  • Microsoft Outlook 97

This article was previously published under Q190485

SYMPTOMS

When sending a fax from Microsoft Outlook 97 using Delrina Winfax, it tries to send the fax as an e-mail message. It tries to dial your Internet Service Provider (ISP), but fails and an "Undeliverable" message is returned by the system administrator.

CAUSE

  • There is an older version of Delrina Winfax installed on the computer,

    -or-
  • The Delrina Manager is running in the background.

RESOLUTION

  • Contact Symantec and upgrade to Winfax version 8.01 or later.
  • Disable the Delrina Manager.
WinFax is manufactured by Symantec a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:MinorLast Reviewed:3/2/2005
Keywords:kb3rdparty kbprb KB190485