OL98: (CW) CC:Mail ErrMsg After Updating Support Files (190268)
The information in this article applies to:
This article was previously published under Q190268 SYMPTOMS
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other (CW) option. This option allows you to use
Messaging Application Programming Interface (MAPI) services. To determine
your installation type, on the Help Menu click About Microsoft Outlook. In
About Microsoft Outlook you should see "Corporate" if you have the
Corporate Workgroup installation.
If you update Microsoft Outlook 98 support for Lotus cc:Mail using the file
Ccmailsp.exe in the ValuePack of Microsoft Office 97 Service Release 1
(SR-1), you may receive the following error when you try to create a new
profile:
Unable to find cc:Mail program directory. Do you want to find it now or
work offline?"
When you click Find It Now, the same error is displayed and the server is
not found.
This error will occur whether or not you have updated your installation of
Microsoft Office 97.
RESOLUTION
To resolve the issue install the cc:Mail files that come with the original
Microsoft Office 97. The file, ccmailsp.exe is located in the
ValuePack\Ccmail folder on the Office 97 compact disc.
NOTE: During the installation of the cc:Mail support files you will be
prompted with:
A file being copied is older than the file currently on your computer.
It is recommended that you keep your existing file. Do you want to keep
this file?
Click No for each file to restore the earlier versions.
| Modification Type: | Major | Last Reviewed: | 1/14/2000 |
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| Keywords: | kbprb KB190268 |
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