OL98: Outlook Hangs When You Enter a Phone Number Into a Contact (190229)

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SYMPTOMS

You are using Microsoft Outlook 98 with Microsoft Windows 98. When you attempt to enter the telephone number for a Contact, Outlook appears to stop responding (hang).

CAUSE

You are using the 3Com ISDN 128k accelerator software update for Windows 98 in conjunction with a US Robotics Sportster ISDN 128k terminal adapter.

The presence of the 3Com ISDN 128k Accelerator software causes a conflict in Outlook.

RESOLUTION

To successfully enter phone numbers in Outlook Contacts it is necessary to remove the 3Com accelerator software and use the driver supplied with Windows 98.

NOTE: The Windows 98 device driver for the Sportster ISDN Adapter only supports a single ISDN channel connection during a session. This driver does not support the Multilink PPP feature as the 3Com software does.

To remove the ISDN Accelerator software update, follow these steps:

Click the Start button, point to Settings and then click Control Panel. Double-click the Add/Remove Programs icon.
On the Install/Uninstall tab click 3Com ISDN Accelerator and then click Add/Remove.
You will be prompted to insert the Windows 98 compact disc so that the Windows drivers for this device can be loaded.

REFERENCES

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