RRAS STOP Msg: 0x0000000A After Applying Hotfix (190203)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
This article was previously published under Q190203

SYMPTOMS

After you restart after applying the PPTP and RRAS hotfix packs, the following STOP error message appears soon after Windows NT boots. This STOP message will also occur every time a Demand Dial connection tries to dial by using a static route:

*** STOP: 0x0000000A (0xXXXXXXXX,0x00000002,0x00000001,0xF8E5FCE5)
IRQL_NOT_LESS_OR_EQUAL

Address dword dump Build [1381] - Name
f8e6fc74 f900956c f900956c 8059XXXX 02e6fccc - wanarp.sys

CAUSE

You have installed an older version of the RRAS hotfix pack. The Wanarp.sys that is currently installed is incompatible with the new version of Tcpip.sys that was installed by the PPTP hotfix.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

189595 PPTP Performance & Security Upgrade for WinNT 4.0 Release Notes

Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbprb KB190203
©2002 Microsoft Corporation. All rights reserved.