OL97: Delivery Point Warning with Multiple NT Workst. Users (190127)


The information in this article applies to:

  • Microsoft Outlook 97
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q190127

SYMPTOMS

When starting Microsoft Outlook 97 on a Microsoft Windows NT workstation with multiple users, you may receive the following warning:
The location messages are delivered to has changed for this user profile. To complete this operation, you may need to copy the contents of the old Outlook folders to the new Outlook folders. For information about how to complete this change of your mail delivery location, see Microsoft Outlook Help. Some of the shortcuts on the Outlook Bar may no longer work. Do you want Outlook to recreate your shortcuts? All shortcuts you have created will be removed.
You should answer Yes to the question.

CAUSE

In Windows NT, the default profile name for each user is MS Exchange Settings or Microsoft Outlook. The shortcuts on the Outlook Bar are associated with a Favorites file (.fav) which, by default, is the same name as the profile with a .fav extension.

RESOLUTION

Use the Show Profiles button in the Mail and Fax Control Panel to display the Microsoft Outlook profile, copy the profile using the user name as the name for the new profile, and set the When Starting to the username profile.

MORE INFORMATION

When each user logged in, there was a registry key under HKEY_Current_User (HKCU) that references information on the Outlook bar to a specific .FAV file. In this case they were all using the same .FAV file because the profile name was the same for each user. Users need to have different names for each mail profile otherwise this conflict will exist.

Create a New Profile for the Current User

  1. Click Start, point to Settings and then click Control Panel.
  2. Double-click the Mail (or Mail and Fax) icon.
  3. Click Show Profiles, and then click to select the mail profile you wish to copy. This could be Microsoft Outlook or MS Exchange Settings.
  4. Click Copy, and then type the current user name for the new mail profile. Click OK.
  5. Under "When starting Microsoft Outlook, use this profile," click to select the newly created mail profile.

    NOTE: The wording could say "When Starting Microsoft Exchange, use this profile."
  6. Click Close, and then close the Control panel.
Modification Type:MajorLast Reviewed:5/18/2001
Keywords:kberrmsg kbprb KB190127
©2002 Microsoft Corporation. All rights reserved.