XFOR: 12006 and 4117 Errors when IMS Receives an SMTP Message (190084)

SYMPTOMS

When the Microsoft Exchange Server Internet Mail Service receives an SMTP message, the following events may be logged in the event viewer:

   Event ID: 12006
   Source: MSExchangeIS
   Type: error
   Category: content engine
   Description: Error 80040C05-F20000E9 occurred while processing message
   <> from 'Test User'. The archive filename is 'NQ1NQYQK'.

   Event ID: 4117
   Source: MSEechangeIMC
   Type: error
   Category: internal processing
   Description: An error was returned from the messaging software the
   Internet Mail Service uses to process messages on the Microsoft
   Exchange Server. As a result, the message in spool file NQ1NQYQK failed
   to be delivered. The message has been moved to the IMCDATA\IN\ARCHIVE
   directory.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: STORE version 5.0

   File Name    Version
   -----------------------
   Store.exe    5.0.1461.77
   Mdbmsg.dll   5.0.1461.77

Component: STORE version 5.5

   File Name    Version
   -----------------------
   Store.exe    5.5.2402.0
   Mdbmsg.dll   5.5.2402.0
   Gapi32.dll   5.5.2402.0
   Gapi32.dll   5.5.2402.0

MORE INFORMATION

The errors above indicate that the Internet Mail Service is having difficulty with the headers in the SMTP message that it received, in particular, the Received line in the headers. In the archive are the following headers:

   Received: from testserver.microsoft.com ([1.1.1.1]) by VHAISHEXC1 with
   SMTP (Microsoft Exchange Internet Mail Service Version 5.5.1960.3) id
   ND9X2LS1; Wed, 17 Jun 1998 16:41:18 -0500

   Received: (from uucp@localhost) by testserver.microsoft.com
   (8.6.12/8.6.11) id QAA16339 for <test.user@testserver.microsoft.com>;
   Wed, 17 Jun 1998 16:35:59 -0500

   Received: from 1.1.1.2 by testserver.microsoft.com via smap (3.2) id
   xma015989; Wed, 17 Jun 98 16:35:11 -0500

   Received: from [1.1.1.3] by unixtest.microsoft.com;
   (5.65/1.1.8.2/14Feb98-0313PM) id AA06568; Wed, 17 Jun 1998 14:35:47
   -0700

In examining the headers above, the following line is the important one:

   Received: from [1.1.1.3] by unixtest.microsoft.com;
   (5.65/1.1.8.2/14Feb98-0313PM) id AA06568; Wed, 17 Jun 1998 14:35:47
   -0700

Notice that the comment section in parentheses contains a date. The Internet Mail Service is trying to use the date in the comment section and failing on conversion. Code was added to the Exchange Server information store to ignore the comment section.

XFOR: 12006 and 4117 Errors when IMS Receives an SMTP Message (190084)

SYMPTOMS

RESOLUTION

STATUS

MORE INFORMATION