XADM: Unable to Create New Mailbox, Error 2037 (190025)

SYMPTOMS

When you attempt to create a user in a recipient container of a Microsoft Exchange Server computer, which was recovered, you may get one or more of the following error messages:

Extension 'Wireless' could not be loaded.
An Error occurred during file replication.
Unable to find the extension.dll file with the current version number.
Microsoft Exchange Admin ID NO C1030AD1 [Abort], [Retry] [Ignore]

Clicking Ignore then enables access to the Recipient Container Property page, but you still cannot create a new recipient.

The following message may be found in the Event Viewer:

   Event ID 2037: The file version of
   Addins\Wireless\i386\igwadmin.dll installed on the local
   server is not current. Unable to locate a current version on
   any server in the site.

CAUSE

These errors are due, most likely, to the fact that the recovered server does not have the full directory structure of the original server. Consequently, there may be some absent files for any third-party software.

WORKAROUND

To work around this behavior, follow these steps:

WARNING: Using the raw mode of the Exchange Server Administrator program (admin/r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk.

Run the Exchange Server Administrator program in raw mode. At a command prompt type:
C:\exchsrvr\bin\admin.exe -r
Select the recipients container that shows the behavior, and on the File menu, select Raw Properties.
Look under Object Attributes for Extension-Name-Inherited.
If Extension-Name-Inherited contains a value of WIRELESS, then remove that value.
Quit the raw mode, and test the fix by attempting to create a user in the same container again.