Errors When Shutting Down Windows with Compaq FX-Series Monitors (189329)

The information in this article applies to:

Microsoft Windows 98

This article was previously published under Q189329

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you try to shut down your Windows 98-based computer with a Compaq FX-series monitor, you may receive the following error message, or one similar to it:

A Fatal Exception 0E has occurred at 0028:C001AEEB

CAUSE

This behavior can occur because the version of Universal-Serial Bus support software included with some FX-series monitors is not fully compatible with Windows 98.

RESOLUTION

To resolve this issue, obtain and install the most current version of the Universal-Serial Bus support software for FX-series monitors from Compaq. For information about how to do so, contact Compaq, or view the documentation included with your monitor or computer.

MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	8/28/2006
Keywords:	kb3rdparty kbdisplay kbenv kberrmsg kbFatalExErr0E kbprb KB189329