OL98: (IMO) ErrMsg "Could not open one or more attachments" (189312)
The information in this article applies to:
This article was previously published under Q189312
WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been taken
from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose.
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only". For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
Using Microsoft Outlook 98, you may receive the following message when you
attempt to open an e-mail message forwarded to you from another user, or
one that is a reply to a message you sent previously:
Could not open one or more attachments
CAUSE
This behavior has been reported to occur on computers running the iRiS
AntiVirus software.
RESOLUTION
Deactivate the iRiS Software Limited anti-virus program.
MORE INFORMATION
In the reported incident, the problem message would still not open but
other messages of this type, received after the anti-virus software was
turned off, had no problem.
The iRiS Anti-virus software is manufactured by iRiS Software Limited, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 11/21/2000 |
|---|
| Keywords: | kb3rdparty kbprb KB189312 |
|---|
|