Hayes Accura 56K+FAX Modem Detected as a Rockwell 333 DPF Modem (189123)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

CAUSE

This behavior occurs because the Hayes Accura 56K+FAX External modem contains an alternate identification string identifying it as a Rockwell 333 DPF External PnP modem. Since Windows 98 does not include a setup information (.inf) file for a Hayes Accura 56K+FAX External modem, the alternate identification string is used.

RESOLUTION

To resolve this behavior, contact Hayes Microcomputer Products to inquire about the availability of an updated .inf file. Once you obtain the updated .inf file, follow these steps to install your Hayes Accura 56K+FAX External modem:

Click Start, point to Settings, then click Control Panel.
Double-click System.
Click the Device Manager tab.
Double-click the Modem branch, click Rockwell 333 DPF External PnP, and then click Properties.
On the Driver tab, click Update Driver, click Next, click "Search for a better driver than the one your device is using now," and then click Next.
In the Specify A Location box, type the full path to the .inf file.
Click Next, and then click Finish.

MORE INFORMATION

Using an alternate identification string is considered preferable to a standard modem, which is typically used when an exact match is not found during Setup.

If you remove the modem using the Modems tool and then attempt to detect it using the Add New Hardware tool, it is detected as a standard modem.

For information about how to contact Hayes Microcomputer Products, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z