OL97: Synchronizing Offline with Network Card Installed (188965)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q188965

SYMPTOMS

You use Microsoft Outlook 97 on a portable computer to attach to a Microsoft Exchange Server both on your enterprise network and remotely using a modem. You find that you can synchronize your mail box while connected to the local area network, but synchronization fails when you attempt to this process using a dial-up connection.

CAUSE

The network adapter installed in your computer may interfere with the remote synchronization process when using the modem.

RESOLUTION

Remove the network adapter from the current hardware profile and attempt to synchronize. It is not necessary to physically remove the network adapter.

To remove the network adapter from the hardware profile, follow these steps:
  1. Click the Start button, click Settings and then Control Panel.
  2. In Control Panel, double-click System.
  3. In System Properties, click the Device Manager tab and ensure that View Devices By Type is selected.
  4. Click to expand Network Adapters and click to select your network adapter.
  5. Click Properties and then in Device Usage, click to select "Disable in This Hardware Profile."

    NOTE: If you click "Remove from This Hardware Profile," you will need to run the device setup procedure provided by the network adapter vendor to add the adapter to the profile.
  6. Click OK and OK again to exit the Device Manager.

REFERENCES

For more information about Hardware Profile, search the Windows 95 Help Index for "profiles,"

For more information on remote connectivity with portable computers, please see the following article(s) in the Microsoft Knowledge Base:

160095 DUN Client May Not Be Able to Ping Remote Host by Name

141600 How to Manually Create Hardware Profiles for Laptop Computers

For more information on Synchronization using Outlook 97, please see the following article(s) in the Microsoft Knowledge Base:

172072 OL97: Troubleshooting Synchronization Problems

Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB188965
©2002 Microsoft Corporation. All rights reserved.