OL98: Some Graphics in Stationery Do Not Print (188669)

SYMPTOMS

When you use a non-color printer and print an e-mail message that contains Hypertext Markup Language (HTML) stationery that includes a background or graphics in Outlook 98, some of the images are missing from the printed page.

CAUSE

This problem can occur because in the Microsoft Internet Explorer properties, on the Advanced tab, under Printing, the Print background colors and images setting is disabled by default.

RESOLUTION

To resolve this issue, use one of the following methods, as applicable:

If you use Internet Explorer 4.0:
1. Start Internet Explorer.
2. On the View menu, click Internet Options.
3. Click the Advanced tab.
4. Under Printing, click to select the Print Background Colors and Images check box.
5. Click Apply, and then click OK.
If you use Internet Explorer 5:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab.
4. Under Printing, click to select the Print Background Colors and Images check box.
5. Click Apply, and then click OK.

MORE INFORMATION

Outlook relies on the Internet Explorer settings to render and manage HTML-formatted messages. This includes the printing of HTML-formatted messages.

The following stationeries do not print graphics as expected:

 Baby News              Chess            Chicken Soup
 Currency               Dad's Shirt      Jungle
 Tiki Lounge            Sea Marble       Story Book
 Formal Announcement    Fun Bus          Notebook
 Holiday Letter         Ivy              Technical
 Judge's Chambers       Paw print        Pine Lumber
 Office Supplies        Tech Tools

The graphic elements of these stationeries print, but the backgrounds do not.

 Balloon Party Invitation
 For Sale
 Mabel
 Running Birthday

REFERENCES

For more information on using stationery, please see the following articles in the Microsoft Knowledge Base:

182401 OL98: Working with HTML Stationery

182222 OL98: How to Create or Modify Outlook Stationery