OL98: (CW) Dr. Watson Error Using Novell intraNetware (188395)

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you start Microsoft Outlook 98 on Microsoft Windows NT, the program opens, and then in a few seconds, you get the following Dr. Watson error message:

An application error has occurred and an application error log is being generated -- OUTLOOK.exe.

The error log may include the following text:

Unable to locate the close procedure "NwPfCloseODIPerformanceData" in DLL "Nwpfctrs.dll" for the "OdiLoad" service. Performance data for this service will not be available. Error Status is data DWORD 0."

CAUSE

You are using the Novell intraNetware client version 4.0 for Windows NT with the ODI Client performance counters loaded. These counters attempt to load even though another NDIS driver is being used.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To avoid the error condition described in the Symptoms section above, follow these steps:

Click the Start button and click Run.
Type regedit in the Open box and click OK.
Navigate to the following key in the registry:
Hkey_Local_Machine\System\CurrentControlSet\Services\Odiload
Click the Performance folder, and on the Edit menu, click Delete.
On the Registry menu, click Exit.

MORE INFORMATION

For more information concerning this error sequence visit the following Web site

http://support.novell.com

and search for this document.

Document Title: NT Event Log error-NwPfOpenODIPerformanceData
Document ID: 2918062

REFERENCES

intraNetware client version 4.0 for Windows NT is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.