WD97: Word Stops Responding (Hangs) When You Click AutoText (187998)

SYMPTOMS

When you click AutoText (on either the AutoText toolbar or on the Insert menu) after you have entered an AutoText entry into your document by double-clicking the entry, you will receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in MSO97.DLL at address.

NOTE: The actual memory address may vary. where address is the memory address where the error occurred.

When you click Close, Word will be closed and your Work will not be saved.

NOTE: You may have to enter several AutoText entries by double-clicking them before you get the error message.

WORKAROUND

To temporarily work around this problem, click Insert to insert the AutoText entry into your document. To do this, follow these steps:

On the Insert menu, point to AutoText, and click AutoText.
Select the AutoText entry that you want.
Click Insert.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This occurs on Windows 98 using either Microsoft Word 97 for Windows or Microsoft Word 97 for Windows, Service Release 1 (SR-1). It does not occur on Microsoft Windows NT.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

MORE INFORMATION

For additional information about AutoText, please see the following articles in the Microsoft Knowledge Base:

157843 WD97: Adding AutoText to the AutoText Menu

159941 WD97: General Information about "Auto" Features in Word 97