OL98: Riched20.dll Error Messages Causes Outlook to Fail (187973)
The information in this article applies to:
This article was previously published under Q187973 SYMPTOMS
When you attempt to start Microsoft Outlook, you may receive the following
error message:
Outlook.exe caused an 'access violation' fault in module Riched20.dll at
014f:4802bc95.
Outlook caused an Invalid Page Fault in Riched20.dll.
If you click OK, Outlook fails to start.
CAUSE
The file, Riched20.dll is damaged.
RESOLUTION
Rename the Riched20.dll file and reinstall Outlook 98, or copy the
Riched20.dll file from your Microsoft Office 97 CD-ROM.
To replace the file from your Office 97 CD-ROM, follow these steps:
- Click Start, point to Find, and click Files Or Folders. In the Named
box, type Riched20.dll and click Find Now.
- In the Search Results list, right-click Riched20.dll and then click
Rename on the shortcut menu. Rename the extension .dll to .old.
- Insert the Office 97 or Outlook CD-ROM into the drive.
- Ensure Riched20.dll is in the Named box. In the Look In list, click to select the CD-ROM drive from the list and click Find Now. In the Search Results list, copy the file to the Windows\System folder.
MORE INFORMATION
Riched20.dll is the source library for Rich Text Editing and display
features in Outlook, notably with Microsoft Word or Microsoft Outlook Rich
Text selected as the default e-mail format. Problems with Riched20.dll may
be manifested at start up with an inability to read text in the Outlook
preview pane.
| Modification Type: | Major | Last Reviewed: | 7/30/2001 |
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| Keywords: | kbprb KB187973 |
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