XADM: Store Produces Dr. Watson When Converting File Name (187866)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q187866

SYMPTOMS

Store.exe produces a Dr. Watson error when certain Internet Mail messages are received by the information store.

CAUSE

This behavior is caused when the information store is attempting to convert a message containing a UNICODE file name without an extension. As a result, a NULL pointer is referenced, which causes Store.exe to fault.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/




Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K


MORE INFORMATION

There is no way of preventing messages of this type from entering the information store for conversion; therefore, the fix allows the store to better handle messages that reference NULL pointers. 
  FramePtr  RetAddr   Param1   Param2   Param3   Function Name
  0f2bf5b0  0081515e  000004e4 00000000 0f4e5b2e
  STORE!CmnContent::cbGetFileNamePart+0x2d [ mnode.cpp @ 984 ]
  0f2bf604  0081538c  000004e4 00000000 00000000
  STORE!CmnContent::ConvertToShortFileNameW+0x35e [ mnode.cpp @ 1292 ]
  0f2bf638  0082a5c4  018a697c 00000000 00000000
  STORE!CmnContent::hrResolveFileName+0x13c [ mnode.cpp @ 1384 ]
  0f2bf66c  0080564e  018a20d4 0f4c8964 018a5654
  STORE!CmcvtrBptRFCMIME::hrExtract+0x134 [ mcvtrbdy.cpp @ 3980 ]
  0f2bf6a8  0083d7d5  0f527520 00004000 0f2bf6cc
  STORE!CINETextr::hrExtract+0x1ee [ mdrvr.cpp @ 1023 ]
  0f2bf6ec  005ae105  018a374c 0f527520 00004000
  STORE!CConvertStream::Write+0x115 [ cvtstrm.cpp @ 708 ]
  0f2bf710  005a75e5  0f527520 00004000 0f2bf784
  STORE!CSTREAM::HrWrite+0xc5 [ cstream.cxx @ 189 ]
  0f2bf758  0045c582  00004000 0f527520 0f2bf784
  STORE!EcWriteStreamOp+0x125 [ rpcintf.cxx @ 7735 ]
  0f2bf788  0044eed9  00000000 00000012 00000000 STORE!EcWriteStream+0xc2
  [ mapidisp.cxx @ 9114 ]
  0f2bf894  004664cd  0f2bf90c 00004200 0f2bf92c STORE!EcRpc+0x1e79 [
  mapidisp.cxx @ 1193 ]
  0f2bf928  77df1681  048b0ba8 0f527324 048dca0c STORE!EcDoRpc+0xdd [
  rpc.c @ 1001 ]
  0f2bf948  77e3226c  004663f0 0f2bfb3c 00000004
  RPCRT4!NdrpPointerUnmarshall+0x13b(UKNOWN FPO TYPE)
  0f2bf964  77e3223d  004663f0 0f2bfb3c 00000004
  RPCRT4!?__MIDL_TypeFormatString@@3U_MIDL_TYPE_FORMAT_STRING@@B+0x33c
  0f2bfc28  77e31fa5  00000000 00000000 0f2bfe08
  RPCRT4!?__MIDL_TypeFormatString@@3U_MIDL_TYPE_FORMAT_STRING@@B+0x30d
  0f2bfc7c  77df138d  008bff9a 0f2bfe08 0f2bfdc4
  RPCRT4!?__MIDL_TypeFormatString@@3U_MIDL_TYPE_FORMAT_STRING@@B+0x75
  0f2bfcd0  77df125c  0f2bfe08 00000000 0f2bfdc4
 
  RPCRT4!?DispatchToStubWorker@RPC_INTERFACE@@AAEJPAU_RPC_MESSAGE@@IPAJ@
   Z+0 xb(UKNOWN FPO TYPE)
  0f2bfcf0  77df1d2c  0f2bfe08 00000000 0f2bfdc4
  RPCRT4!DispatchToStubInC+0x37(UKNOWN FPO TYPE)
  0f2bfdc8  77df2b2a  00144508 0f2bfe68 0f2bfe08
  RPCRT4!NdrServerInitializeNew+0x17 (FPO: [3,0,3])
  0f2bfe40  77df6365  00144508 0f2bfe68 00000000
  RPCRT4!?TransReceive@TRANS_ADDRESS@@UAEJPAPAVOSF_SCONNECTION@@PAPAXPAI
   @Z+ 0xdc(UKNOWN FPO TYPE)
  0f2bff90  77df6656  77df5396 048a6998 0f2bffec 0x77df6365(UKNOWN FPO
  TYPE)
  00003a98  00000000  00000000 00000000 00000000
  PCRT4!?ActuallyAllocateCCall@WMSG_CASSOCIATION@@QAEJPAPAVWMSG_CCALL
   @@PAV WMSG_BINDING@@@Z+0x6(UKNOWN FPO TYPE)
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB187866
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