H/PC Features Disabled Restoring Backup from Different H/PC (187810)


The information in this article applies to:

  • Microsoft Windows CE 2.0 for the Handheld PC
  • Microsoft Windows CE 2.1 for the Handheld PC
  • Microsoft Windows CE 2.11 for the Handheld PC
  • Microsoft Windows CE 2.12 for the Handheld PC
  • Microsoft Windows CE 3.0 for the Handheld PC
  • Microsoft Windows CE 3.01 for the Handheld PC
  • Microsoft Windows CE 3.0 Professional Edition for the Handheld PC
This article was previously published under Q187810

SYMPTOMS

If you create a backup file on a Handheld PC (H/PC) running Windows CE 2.0 and then restore the backup file to a different model of H/PC, hot keys and other features specific to the second H/PC may no longer function properly.

RESOLUTION

To resolve this issue, follow these steps:
  1. Perform a hard reset on the H/PC. For information about how to perform a hard reset on the H/PC, please see your H/PC documentation.

    WARNING: When you perform a hard reset on the H/PC, you erase all information stored on the H/PC.
  2. Connect the H/PC to the desktop computer.
  3. Follow the instructions on the screen to create a new partnership between the desktop computer and the H/PC.
  4. Synchronize the H/PC with the desktop computer.
  5. Install any additional programs you want to use on the H/PC.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem does not occur if you restore a Windows CE 1.0 backup file to an H/PC running Windows CE 2.0.
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:kbprb KB187810
©2003 Microsoft Corporation. All rights reserved.